Guest Information A-Z
A
- Adapter:
Various adapters can be borrowed at the reception.
- Allergies:
We are happy to take your intolerances into account for breakfast and all other dishes in the restaurant. You are welcome to contact the reception or the service staff.
- Allergy sufferers:
We will be happy to bring you a synthetic duvet or pillow. Report to the reception.
- Alarm clock:
You can ask for it free of charge at the reception. Alarm clock Possible during reception opening hours, please contact the reception.
B
- Breakfast:
The breakfast buffet can be found in the restaurant.
Monday – Saturday: 06:30 – 10:00 am
Sunday: 07:30 – 10:00 am
- Brochures:
In the foyer you will find various brochures to take away.
- Beverages:
There is a water dispenser on the ground floor, where you can help yourself 24/7.
- Bank:
In the old town you will find the following banks
Raiffeisenbank Region Zofingen
Migros Bank Niederlassung – Zofingen
- Blanket:
Do you need an extra duvet or wool blanket? Please report to the reception.
C
- Check-in:
You can easily check in before your arrival via our guest app. This will save you longer waiting times at the reception, depending on the situation.
- Check-out:
Thank you very much for vacating your room by 11:00 am.
- Credit cards / payment options:
We accept the following credit cards and other payment options: VISA, Mastercard/Eurocard, American Express, Postcard, Lunch-Check, Reka-Check and Twint.
- Charging cable:
Ask at the reception, we have various cables for mobile phones and laptops.
- Copies:
We will be happy to make copies for you, please contact the reception.
- Coffeemaschine:
Is it located at the refreshment corner, which is from 07:00 am – 20:00 pm active.
- Cot:
We provide this free of charge for children up to 3 years of age on request.
- Cinema:
Zürichstrasse 52, 4665 Oftringen
D
- Departure:
On the day of departure, we ask you to vacate the room by 11:00 am at the latest. To avoid waiting times at check-out, you have the option of paying your bill the evening before.
- Do not disturb:
Don’t want to be disturbed? Then you can hang the «Do Not Disturb» card, which is located in your room, on the door. If you don’t want to be disturbed and don’t want to be cleaned, then we would be very grateful for any information.
- Doctor:
See medical emergency
E
- Excursion destinations Zofingen and surroundings:
On the homepage of Aargautourismus you will find various information about excursion destinations, etc.
- Electric cars:
The following charging station is available just outside the city.
F
- Feedback:
Thank you for reporting suggestions and criticism to us! It is important to us to constantly improve our performance. We are happy to be there for you.
- Foyer:
Invites you to linger and come together.
- Found objects:
The hotel accepts no liability for items left behind or lost. Lost and found items are kept for 3 months. The costs for delivery by post are at the expense of the guest.
- Fire:
Our hotel is equipped with a fire monitoring system. The escape routes are precisely marked. Fire extinguishers or fire extinguishing posts can be found on each floor. In the event of a fire, please leave the room via the escape route posted on your room door. The meeting point is located on the church square. The alarm plan can be found on the last page of this documentation.
- Fitness:
In the vicinity of the hotel you will find two fitness centres.
G
- Groceries:
In the old town you will find various shops for clothing, shoes and cosmetics. For groceries, the migrolino (grocery store with a small selection). You can find a larger selection at Migros and Coop. are about 8 minutes walk from the hotel.
- Galeries / Art:
Bärengasse 6, 4800 Zofingen
General Guisan Strasse 12, 4800 Zofingen
H
- Hairdryer:
Located in the bathroom.
- Hospital:
The nearest hospital is about a 5-minute drive from the hotel KSA Spital Zofingen, Mühlethalstrasse 27, 4800 Zofingen Anreise
I
- Internet:
It’s free. A one-time login is required, which is then valid for 12 months. Instructions for logging in can be found at the reception, in the elevator or in your room.
- Iron/ironing board:
Can be rented at the reception.
J
- Journey:
Your room will be ready from 15:00 pm. Arrivals are also possible outside reception opening hours, please contact the reception in advance. You will be given a key code to enter the hotel.
K
- Key:
When leaving the hotel, put your room key in the key wall next to the reception, whereupon you can release the hotel entrance key next to it. When returning to the hotel, proceed in the opposite way. Please return the key to the reception upon departure.
L
- Late departure:
Late departures are possible on request for a fee, please contact the reception.
- Library
Library We are currently building a small library in the basement. Completion spring 2025
- Laundry:
In the closet you will find a laundry bag and a price list. Deposit your laundry at the reception. You will receive it washed back after 24 hours at the latest (exception: dry cleaning).
- Laundry-Service:
Our laundry staff will be happy to iron your clothes on request, please ask the reception.
- Linen:
Towels that are on the floor will be replaced.
- Leisure activities:
Our region offers a wide range of leisure activities. On the homepage of the Stadt Zofingen you can find more information.
M
- Mineral water:
The water dispenser and the corresponding bottles can be found at our refreshment corner on the ground floor. The water bottles are the property of the Hotel Zofingen and we would be happy if you leave them in the room on departure. If you like the bottle, you can buy it, please contact the reception.
- Medical emergency:
In the event of a medical emergency, we recommend that you Praxis für Notfall- und Hausarztmedizin Medarium
- Museum:
General Guisan Strasse 18, 4800 Zofingen
N
- Non-smoker:
All our rooms are non-smoking.
O
- Opening hours:
Monday: 08:30 am – 12:00 pm / 13:30 pm – 17:00 pm
Tuesday: 08:30 am – 12:00 pm
Wednesday: 08:30 am – 12:00 pm / 13:30 am – 18:30 pm
Thursday: 08:30 am – 12:00 pm
Friday: 08:30 am – 15:00 pm
P
- Parking lot:
We do not have our own parking spaces. In the old town, parking is limited to 2 hours, or 3 hours over lunchtime, for a fee. We recommend parking your car in the parking garage at the train station. We can offer our hotel guests a special rate in the parking garage. Day or night parking tickets are also available at the reception.
- Pillow:
Pillow selection. Report to the reception.
- Post:
Stamps for postal items are available at the reception.
- Pediatrician:
See medical emergency
- Pharmacy:
You will find the following pharmacies in the immediate vicinity
R
- Reception opening hours:
Monday to Saturday: 06:30 am – 21:00 pm
Sunday: 07:30 am.– 16:30 pm
- Refreshment corner:
On the ground floor is our refreshment corner with drinks and sweets.
07:00 am – 08:00 pm for coffee and tea, water dispenser 24 hours
- Restaurants:
Enjoy the seasonal, market-fresh cuisine with various specialities in the cosy Bögli and on our terrace in summer. The reception team will be happy to take your reservation and also provide you with information about other restaurants in Zofingen and the region.
- Reading glasses:
We have reading glasses in different strengths. Please contact the reception.
S
- Service:
Our reception staff will be happy to help you with information about the public transport timetable, ticket reservations, restaurant reservations, hotel reservations, etc.
- Shoe cleaning utensils:
Please ask at the reception.
- Sewing kit:
Ask at the reception.
- Safe:
There is a safe in each room. The liability limit is CHF 1000.00. We disclaim any liability.
- Smoker:
Our hotel is a non-smoking house. Thank you for complying with it. Smoking is allowed on the terrace or in front of the hotel entrance. Please note that a fire brigade operation is at your expense.
- Sights:
Information about sights can be found on the homepage of the city of Zofingen.
- Sports in Zofingen and the surrounding area:
T
- Toiletries:
Toothbrush and toothpaste, shaving accessories and other hygiene products can be obtained at the reception.
- Taxi:
Please contact the reception. We will be happy to order a taxi for you at the desired time.
- Train / bus station:
The train station is about a 3-minute walk from the hotel. Bus and train timetables can be found on SBB Fahrplan
- Theater:
Gemeindeschulhaus, General Guisan Strasse 14, 4800 Zofingen
The association organises various cultural events in the Stadtsaal Zofingen.
For more information, please visit: Veranstaltungskalender
Ticket purchase for performances in the Stadtsaal online via eventfrog or at the Zofingen city office.
- Tours:
The city of Zofingen offers various interesting city tours. More information can be found here Stadt Zofingen Stadtführung
U
- Umbrellas:
Can be borrowed free of charge at the reception.
W
- WIRELESS:
See Internet
Z
- Zofingen City and Tourist Office:
The city and tourist office can be found in the immediate vicinity. There you can find out about activities in the region and buy tickets if necessary.
Alarmorganisation Hotel Zofingen
What to do in the event of an alarm!
- Look – overview the situation – What happened? – Who is involved? – Who is affected?
- Think – Exclude danger for helpers – Exclude danger for others – Exclude danger for guests
- Act – Self-protection – Secure and signal the scene of the accident (breakdown triangle, hazard lights) – Switch off machines – Provide emergency assistance No emergency assistance in case of danger to the helper (e.g. electricity)!
Alert – Rescue/Warn/Evacuation – Extinguish – Assembly point
Alerting the rescue services is the most important measure in this case!
Notify the internal safety officer (SIBE):
Danilo Senn, Intern Tel. No. 550 or 079 457 08 56
Alarm:
- Who is on the phone? /Name, callback number
- Where is the accident site/fire site?
- What happened? /Type of emergency situation (scope)
- When did the accident happen?
- How many people are injured or ill?
- What is the patient’s condition? (Consciousness, breathing, circulation)
- Further dangers and important information (exact details of what happened, building, street, floor, room number)?
- Feedback: The person who raised the alarm reports back to the scene of the accident!
Rescue/Warn/Evacuation:
- Alert guests and employees directly or according to SIBE’s instructions. Always ask in a calm tone to leave the rooms and point out the next escape route (do not use the elevator) and point out the collection point.
Fire extinguishing:
- Close doors / windows and fight fires with existing extinguishing equipment
- Instruct the fire brigade
assembly point:
- Take the guest and staff list with you
Important emergency telephone numbers and information:
Fire Brigade (0) 118
Meeting point church
Reception, Headquarters 400
Police (0) 117
Ambulance (0) 144
REGA (0) 1414
Tox Center (0) 145
Hospital 062 746 51 51
Safety Officer
Danilo Senn
Intern 550 / Extern 079 457 08 56
On-call service
Securitas
058 678 32 50